Free conferences for NHS complaint handlers

According to the Institute of Healthcare Management (IHM) the Office of the Health Service Ombudsman is inviting NHS staff who have a role in complaint handling to attend one of six free events being held around the country.
The conferences will follow the launch of the Ombudsman’s first annual report on NHS complaint handling performance and will give delegates the chance to hear more about the types of complaints that come to the Ombudsman from their own region. Delegates will also work through real case examples in breakout sessions to help embed the Ombudsman’s processes and expectations.
Full information can be found on the IHM website at: https://www.ihm.org.uk/news/reports_and_papers

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