Notable quote: A doctor’s view on patient quality and outcomes


“In the twenty first century most doctors and nurses still haven’t got much of a clue about the quality of care we’re providing, the effect we have on you, what happens to you after you’re discharged, whether we’ve made your life better or worse or even if we’ve killed or cured you. We operate and consult in a vacuum, with virtually no feedback, just muddling through and hoping for the best.”

Dr Phil Hammond, 2002. Trust me, I’m a doctor. Metro Publishing, London

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