CQC report – How healthcare organisations manage personal data

The Care Quality Commission (CQC) has published The right information, in the right place, at the right time: A study of how healthcare organisations manage personal data.

According to the CQC, “Good information governance means having efficient and effective structures, policies and practices in place to ensure the confidentiality and security of the records of patients and service users. In this study, we looked explicitly at the quality of information and how information about individuals (both clinical and non-clinical) is used to shape their care, because these are also key measures of good information governance and have an impact on the quality of care that patients experience.”

The report looks at:

• the policies and practices that ensure patient records are kept confidential and secure
• the quality of information about patients and their care
• how information is shared between healthcare organisations and patients and their carers
• how information about individual patients is used to shape their care

The CQC found that the basic systems for managing personal information in healthcare organisations have improved in the last three years, especially in light of concerns about the security of personal information. The report shows that NHS trusts have improved their systems for handling patient information securely, confidentially and with patients’ consent. However, more progress needs to be made to ensure that all healthcare organisations meet the Government’s expectations and priorities for managing health information.

Download the report The right information, in the right place, at the right time: A study of how healthcare organisations manage personal data here.

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