The negative impacts of targets in the NHS have been well documented over recent years. But what about their positive effects?
A recent episode of the BBC’s Radio 4 Analysis programme looked at the case for targets. The programme asks “Can their combination of statistical and managerial rigour improve our public services?”
The BBC says that “[Targets are] often hated by frontline staff, criticised by statisticians and now even their political backers seem to be drifting away. But there’s a lot more to targets than just ticking boxes – this programme finds evidence [actually, with reference to the comment by Howard Clark, below, what the programme appears to find is more ‘opinion’ than hard ‘evidence’ – Ed.] that they really can work to raise standards. Contributors include Liam Byrne, Minster for Public Service Reform; Richard Hamblin of the Care Quality Commission; John Seddon, Vanguard Consulting; and Gwyn Bevan of the LSE.”
For further information, click here.
A podcast of the programme is available for a short time and can be downloaded here.
Readers might like to visit the Vanguard Consulting website The Systems Thinking Review, which contains a wealth of interesting information and guidance on Vanguard’s ‘Systems Thinking’ approach, including a video introduction by John Seddon.