High reliability concepts are tools that a growing number of hospitals use to help achieve their safety, quality, and efficiency goals. Creating a culture and processes that radically reduce system failures, and effectively respond when failures do occur is the goal of high reliability thinking.
This report – Becoming a High Reliability Organization Operational Advice for Hospital Leaders – is written for hospital leaders interested in providing patients safer and higher quality care. It presents the thoughts, successes, and failures of hospital leaders who have used concepts of high reliability to make patient care better
The full report can be downloaded here.